Seniors' Entitlement Service Coordinator



Job Title:                            Seniors Entitlement Service Coordinator

Reports to:                         Executive Director

Role:                                  Coordinate, support & implement all aspects of Seniors Entitlement Service (SES)


    Key Duties and Responsibilities:

  • Provide supervision, orientation and training of Volunteers working with SES.
  • Facilitate monthly advocate meetings and build a sense of team amongst Seniors Entitlement Staff.
  • Work collaboratively and provide mentorship and supervision to other SES volunteers.
  • Facilitate regular performance appraisals and provide constructive feedback to SES volunteers on a regular basis.
  • Schedule SES volunteer Advocates. Backfill shifts as required.
  • Recommend policies and procedures as needed for SES.
  • Approach work utilizing best practice strategies.
  • Ensure the office and program environment is welcoming, suitable, respectful. clean and safe for the operation of SES appointments.
  • Coach and train SES advocates in awareness about various essential and otherwise beneficial services, programs and resources for seniors.
  • Coach, train and support SES advocates in active listening, helping conversations, collaboration, problem solving, addressing/responding to abuse and addressing/responding to various hardships.
  • System navigation (healthcare, housing, financial and legal matters).
  • Support to address elder abuse and unexpected hardships.
  • Recruit, interview and screen potential SES advocates.
  • Seek out affordable, appropriate training opportunities for SES volunteers.
  • Raise SES profile, communicate with relevant professionals to network and discuss specific seniors when appropriate.
  • Foster a connection to key family members and/or friends, seniors supports and other assets that can help with a senior’s life success.
  • To respond to general inquiries regarding Quadra Village Community Centre, and to share in the work of operating and maintaining an inclusive, functional community centre.
  • To be familiar with and implement Quadra Village Community Centre’s policies, procedures and practices.
  • To ensure maintenance and tabulation of statistics and case files regarding SES activities.
  • To make regular written and verbal reports as required by the Executive Director.
  • Collaborate with the Executive Director on project/proposal development and funding strategies.
  • To perform other related duties when required and approved by the Executive Director.


  • Post-secondary degree or certification in a relevant discipline (e.g. Social Work, Community Services, Volunteer Management or comparable filed of study).
  • Minimum 18 months experience in supervision and volunteer coordination.
  • Minimum 3 years experience in advocacy, community resource/referral and seniors work.

Hours of Work:             

8 hours a week


$20 an Hour

Application deadline: Please send resume and cover letter to by April 7, 2019